The Veterinary Medicines Directorate (VMD):
The VMD is the UK government agency responsible for the controls on veterinary medicines in the UK, including their authorisation, manufacture and supply. The Accredited Internet Retailer Scheme (AIRS) In 2012 the VMD set up the Accredited Internet Retailer Scheme (AIRS) in response to the publics concerns about buying veterinary medicines online. We are accredited under the Scheme.
You can learn more about the work of the VMD and AIRS by going to the following link:
Accredited Internet Retailer Scheme
Authorisation and classification of veterinary medicines:
Any product in the UK that makes a veterinary medicinal claim must be authorised. You can tell if a veterinary medicine is authorised as it will include English language labelling that its important that you read and understand. The label will include a unique UK marketing authorisation number, which will appear in one of the following formats:
Alternatively, the product may include a statement "This veterinary medicine is marketed in accordance with Schedule 6 of the Veterinary Medicines Regulations - Exemptions for small pet animals" or similar on the label and packaging.
There are four classifications of authorised veterinary medicines:
1. Prescription-only Medicine Veterinarian (abbreviated to POM-V)
2. Prescription-only Medicine Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to POM-VPS)
3. Non-Food Animal Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to NFA-VPS)
4. Authorised Veterinary Medicine General Sales List (abbreviated to AVM-GSL)
You can use the VMDs Product Information Database to check if a product is authorised and its classification, or to search for a UK-authorised veterinary medicine. The search facility allows you to search by trade name, active substance, species, legal classification and many other options. Each product has a Summary of Product Characteristics (SPCs) that tells you all about the medicine.
For more information visit the VMDs Product Information Database here:
It is an offence to:
1. Alter a prescription issued by a vet, pharmacist or SQP e.g.
change the date the prescription was signed
change the quantity of the product
include additional medicines
2. Fraudulently produce a prescription e.g.
forge a prescription
forge the signature of a vet, pharmacist or SQP
send the same prescription to multiple retailers
Our RQP carefully checks all prescriptions and will report suspected prescription misuse to the VMD or the police.
What to do if your pet suffers an adverse reaction: No medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the products SPC. Others that may only rarely occur or are specific for certain breeds or groups of animals may only be seen when the products are used more widely. If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think the medicine hasnt worked as it should have done, report it to the VMD using the form available via the link:
Complaints about veterinary medicines: If you have a complaint about the quality of a veterinary medicine please contact us in the first instance.
You can find our complaints policy in our Terms & Conditions(Click Here)
However, if you feel that we havent resolved your complaint satisfactorily, you can contact the VMD
Please note that the VMD will only consider complaints about veterinary medicines supplied, not about service, delivery, cost or non-medicinal products.